Support
Last updated: 12 July 2026 · Governing law: England and Wales
Here is how to reach us and where to find answers to the most common questions.
Contact us
Email support@macpluheasup.shop or call +44 7277360363. Support replies within one business day (UK time, England and Wales). You can also use the contact form.
Fitting help
Every kit ships with an illustrated install card. For a quick overview of how kits work and what is included, see How it works. Remember: gas work needs a Gas Safe registered engineer, electrical work needs a qualified electrician, and mains-supply changes must follow local water regulations.
Choosing the right kit
Not sure which kit fits your problem? Use the Comfort Finder for a tailored recommendation filtered by difficulty and whether you rent or own.
Orders, shipping and returns
- Delivery times and charges: Shipping & Delivery Policy.
- Returns, damaged or missing items: Refund & Returns Policy.
- Bulk or multi-unit projects: Bulk & custom kits.
Comfort Club membership
Manage or cancel your membership from the Stripe customer portal linked in your welcome email, or email us for help. Details are in the Comfort Club page and Terms of Service.